The pandemic may force certain improvements but I’m not sure that it will, because political distractions are doing a rather good job of drawing our focus away from fixing things now.

For instance, we should be ramping domestic manufacturing of PPEs and ventilators permanently to prepare for a likely huge fall spike in COVID-19 infections. Still, we aren’t, which suggests that lessor priorities may not be getting the attention they need either. We tend to excessively focus on blame and not focus enough on avoiding the repetition of mistakes, which will weaken any positive outcomes from this pandemic.

However, in the works right now are three things that may result in a better post-pandemic world. One is video conferencing, which has been on a slow ramp to overnight success since the mid-1960s when it was supposed to become the standard way we communicated.

Another is robotics, which is getting a ton of attention right now, ranging from automated delivery to automated manufacturing.

The third is 3D printing, which has been used impressively for rapid manufacture of some of the things that are needed to keep our first responders safe, and to help speed up the manufacture of critical equipment like ventilators. Both have been in noticeably short supply.

I’ll close with my product of the week: the latest version of HP’s Halo laptop, the Dragonfly, which may be the best laptop currently in the market.

Video Conferencing and Virtual Conferences

I first became interested in video conferencing when I used the AT&T demonstration phones at Disneyland in the 1960s, and I’ve covered it since the mid-80s. We’ve long known that for widespread success, a video conferencing offering needs to be affordable, and it needs to address privacy concerns adequately. No one wants an active camera looking at them all the time. Further, it needs to interoperate across hardware devices.

Video conferencing never made it out of the labs with a dependable product until the 1980s, and then it was used only inside an office. The people in the early trials thought it was mostly so their bosses could spy on them, so it failed.

In the 1990s, video conferencing failed to take off due to the lack of interoperability and horrid user experience, on top of being excessively expensive.

In the 2000s, the technology did get some traction with offerings like FaceTime and WebEx. Still, the lack of interoperability, poor quality video, inability to have side conversations easily, and inadequate security once again led to failure to meet its potential.

Last decade, even though quality improved dramatically, the lack of interoperability still made a video conference the exception rather than the rule, and folks were more likely to get on a plane than to go to a virtual event or to video conference on a regular basis.

One of the arguments for the failure is that humans don’t like change. When given a choice between traveling and video conferencing, most continued to do what they had done and took the flight option. Now we are forced to do video conferencing. For the next year or so, the vendors creating these solutions will be hearing the same complaints about interoperation, the inability to have side conversations, and security.

As a result, the vendors — and we saw an early indication with Google Meetings — now are trying to differentiate with interoperation and security, with side conversations potentially migrating to some kind of integrated social media.

Virtual conferences remain problematic, but the loss of sales potential is forcing developers to look at this problem, and they should be able to field several potential solutions by year-end. We’ll know then if any get this right.

If they do get this right, the need for business travel should be reduced significantly, and video conferencing finally should be able to meet the potential we saw back in the mid-1960s.
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Reconsidering Robotics

Robots have been on a slow ramp to replace people in dangerous situations since at least the 1950s. They are used successfully today for things like bomb disposal, exploring where people can’t go (post-disaster building collapses, unsafe mines, outer space).

While there have been attempts to replace both coffee shops and fast food chains with robotic alternatives, they haven’t gained much traction.

However, we now are making aggressive efforts to socially distance, and the risk of virus transmission is forcing another look at this technology. Robotic efforts are gaining far more interest.

We are seeing a lot of focus on the rapid development of robotic delivery solutionsrobotic restaurants, and, I expect, robotic caretakers. This is on top of the efforts to construct robotic soldiers — some of which are pretty scary looking).

Many are using technology advancements borrowed from autonomous car efforts to ramp up solutions rapidly, because they can be far more cost-effective than early attempts like Amazon Go, the robotic grocery store chain.

I expect that by the time we have an anti-coronavirus strategy at critical mass, there will be far more robots in customer-facing roles than there would have been had there not been an outbreak.

This also suggests a considerably faster ramp to using autonomous cars instead of humans for services like Uber as well.

5 thoughts on “3 Improvements the COVID-19 Pandemic May Force”
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